Your privacy and trust are important to Zenjoy.
Please read this Policy carefully and contact us if you have any questions about our privacy practices or your personal information choices.By agreeing to this Policy in your account setup, or by using the Services, you expressly consent to the information handling practices described in this notice.
It is important that you check back regularly for updates to this Policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Services and/or contact you using other methods such as email.
The information we collects
User-provided Information: You may provide to Zenjoy what is generally called "Personal Information" , if you register for a Zenjoy Services, or upload, purchase, view or download certain content or products from the Services, enter contests or sweepstakes, or otherwise use the features and functionality of the Services. “Personal information” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
"Automatically Collected" Information: When you access the Services or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This "automatically collected" information may include Internet Protocol address (" IP Address "), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Services, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Services, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered personal information.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active, because they enable you to take advantage the most attractive features of the Services.
Information from Other Sources: We may obtain information, including personal information, from third parties and sources other than the Services, such as advertisers or social media networks for which you have approved our access to information (e.g., information from your Facebook account provided by the Facebook APIs). When you access the Services through social media networks or when you connect a Services to social media networks, you are authorizing to collect, store and use such information and content in accordance with this Policy. We may also obtain information from third parties such as social entertainment platforms regarding your use of such Services, including about your use of the content you choose to broadcast through the Services. If we combine or associate information from other sources with personal information that we collect through the Services, we will treat the combined information as personal information in accordance with this Policy.
We collect, use, disclose, transfer, and store personal information when needed to provide our Services and for our operational and business purposes as described in this Policy. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.
How we use your information
We will use your information only for these Service- and business-related purposes
· Account setup and administration: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, and send important account, subscription, and Service information.
· Personalization: We use personal information to deliver and suggest tailored content such as news, research, reports, and business information and to personalize your experience with our Services. Some of our Services will ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the Service. If you agree to share your precise geolocation with us, you will be able to turn it off at any time by going to the privacy settings on your mobile device or online.
· Marketing and events: We use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If we send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. We also maintain email preference centers for you to manage your information and marketing preferences. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.
· Communication: We use your information to allow you to comment on content, and participate in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto.
· Payments: Sometime, we may use your information to process any refunds, rebates and or charges pursuant to the Terms of Services.
· Research and development: We use personal information for internal research and development purposes and to improve and test the features and functions of our Services.
· Legal obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.
We may use "Automatically Collected" information and "Cookies" information to maintain and improve the our Services, including to do the following things: (a) automatically update the applications on your system; (b) remember your information so that you will not have to re-enter it during your visit or the next time you access our Services; (c) provide customized third-party advertisements, content and information, unless it will include instructions on how to opt out of receiving these advertisements, content and information in the future; (d) monitor the effectiveness of third-party marketing campaigns; (e) monitor aggregate site usage metrics such as total number of visitors and pages accessed; and (f) track your entries, submissions, and status in any promotions or other activities.
When we share your information
We do not share your personal information with other organizations for their own marketing or promotional uses without your prior express consent. Please be aware, however, that any personal information that you voluntarily choose to display on any publicly available portion of our Services, such as when you publish content, comments or profile information, becomes publicly available and may be collected and used by others.
We may disclose Automatically Collected information and other aggregate non-personal information with interested third parties to assist such parties in understanding the usage and demographic patterns for certain programs, content, Services, advertisements, promotions, or other functionality of our Services.
Zenjoy may make both personal and non-personal information available to subsidiaries and affiliated companies that are under common ownership or control within the Zenjoy family.
We may disclose both personal and non-personal information to Services providers working on our behalf to: provide web site hosting, maintenance, and security Services; fulfil orders; conduct data analysis and create reports; offer certain functionality; and assist Zenjoy in improving the Services and creating new Services features. We require that these parties process such information in compliance with this Policy, we authorize them to use the information only for the purposes for which it is provided to them, and we require these parties to use reasonable confidentiality measures.
We may disclose your information if we believe in good faith that such disclosure is necessary to comply with the applicable laws around the world (for example, in the country of your residence); or respond to a court order, judicial or other government subpoena, or warrant in the manner legally required by the requesting entity.
We also reserve the right to disclose your information that we believe, in good faith and after making reasonable enquiries, is appropriate or necessary to take precautions against liability to Zenjoy; protect Zenjoy from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against third-party claims or allegations to protect the security or integrity of our Services; or to protect the rights, property, or personal safety of us, our users, or others. We will notify you of these disclosures if we reasonably think we can do so legally and without harming the purpose of the disclosure.
You may, of course, decline to share your personal information with us, in which case we will not be able to provide to you some of the features and functionality found on our Services. If you would like to access, review, correct, update, suppress, or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us as outlined in the last section of this Policy titled "How to contact us "; or using the mechanism provided below. In your request, please include your email address, name, address, and telephone number and specify clearly what information you would like to access, change, update, or suppress. We will try to comply with your request as soon as reasonably practicable and any information you give us will be protected by this Policy.
Where we store and process personal information
Zenjoy is a multinational corporation, and your personal information may be stored and processed outside of your home country. We take steps to ensure that the information we collect is processed according to this Policy and the requirements of applicable law wherever the data is located.
Zenjoy has networks, databases, servers, systems, support, and help desks located throughout our offices around the world. We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within Zenjoy or to third parties in areas outside of your home country. The areas in which these recipients are located will vary from time to time, but may include the United States, Europe, Canada, Asia, Australia, India, and other countries where Zenjoy has a presence or uses contractors.
When we transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal information protect it. If you would like to know more about our data transfer practices, please contact us at any time.
Our commitment to data protection
Zenjoy uses commercially reasonable physical, managerial, and technical measures designed to protect the integrity and security of your personal information (for example, making relevant policies and procedures to deal with accident loss and unauthorized access, and training our employees and contractors to control risk). However, no security precautions or systems can be completely secure. We cannot therefore ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
How long we keep personal information
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, Zenjoy takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
Your right to access and control your personal information
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information. However, we may require you to provide sufficient proof to verify you identity before your modification request. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors. Remember that you can update your account information or request for deletion of your account by using the “Contact Us” option within the relevant Service or via email to contact us at firstname.lastname@example.org.
Connecting via social networks
You may choose to use your own social networking logins from, for example, Facebook, Twitter, Wechat or Paypal, to log into some of our Services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.
Friends and Other Players
Our Services allow you to interact with your friends, and if you use a social network account to register a game account with us, your friends maybe able to see your name, profile picture and game activity. Other players may be able to view certain public information associated with your social network profile.
When you purchase virtual currency or items, or get cash prize in our games, we and our business partner responsible for processing payments will collect the billing information needed to process your charges. This may include financial information like your Paypal accounts, billing or email address.
Our policy towards children
Our Services are not directed to children. If you become aware that your child has provided us with personal information without your consent, please email to email@example.com.
In the Event of Merger or Sale
In the event that Zenjoy or some or all assets related to the Services are acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from you as part of that merger, acquisition, sale, or other change of control.
How to contact us
If you have any concerns, questions or complaints regarding our Policy or privacy practice, please feel free to contact us at firstname.lastname@example.org.